We love it when our patients ask questions, because the best patients are the most informed. Here are a few of the most frequently asked questions (skin care FAQs) we hear and the answers we share.
If you have additional questions or concerns, please contact us. Our patient coordinators are happy to provide any information you may need at any stage of your decision process.
How do I know that I’m getting the best care possible?
When it comes to your appearance, we know how important it is to go to a reputable provider with extensive experience, training, and knowledge. From CoolSculpting to Injectables, our providers are licensed specialists in their respective fields, focused on your safety and results. Combine that with advanced training, continued medical education, and a 68 year reputation as Charlotte’s premiere aesthetic practice, and you’ll understand why our providers are the most trusted in this area.
Where can I learn more about the service I’m interested in?
We provide complimentary evaluations to ensure you’re well-informed and excited to receive treatments at The Skin Center. We also regularly enhance our site with free downloadable eGuides, treatment walkthrough videos, real patient testimonials, and fact sheets about each service we offer. You can also feel free to give us a call to speak with a dedicated consultant who can answer any questions you have.
How do I know I’m getting the best price possible?
We’ve performed more treatments than anyone else in the area because our practice has been around for a long time – since 1951 to be exact! We’re able to offer competitive pricing because we’re considered a prestige account for many of our vendors (including Botox, Filler, CoolSculpting and Skincare lines like SkinMedica). Remember – you get what you pay for – so our tip is to choose a reputable company (like us!) and sign up for a rewards program so you can save the right way! Click here to learn more about ours– Exclusively yours.
How much is a consultation?
Don’t get us wrong—we Google almost everything but there’s no guarantee that the information you find can be trusted. We understand that it’s no fun paying to ask questions, so that’s why consultations at The Skin Center are always complimentary and include a free VISIA Skin Analysis ($75 Value!).
Is there a cancellation fee?
We reserve appointment times in order to provide you with our undivided attention. Should you need to cancel or reschedule your reserved appointment time, please provide us with at least a 48 hour notice. Cancellations made with less a 48 hours’ notice or failure to keep a scheduled appointment will result in a cancellation charge. This charge varies based on time reserved and may range from $75 to $150.
Please note if you are late, we will do our best to complete the treatment in the allotted time if possible. If there is not enough time to complete the treatment, you may be asked to reschedule.
For routine appointments, please arrive 5-10 minutes early to meet with our Aesthetic Consultant to ensure information is up to date and any rewards program coupons are activated for your visit.
For first time appointments, please arrive 30 minutes prior to your scheduledappointment time to fill out necessary paperwork and meet with our Aesthetic Consultant.
For Laser/Profound RF treatment patients who do did not receive numbing cream at a pre-treatment consultation, please arrive 1 hour prior to your appointment to ensure proper numbing.